Citrix NetScaler 10 is Calling Home

With the introduction of Citrix NetScaler 10 all kinds of brand new features are waiting to be explored, one of them is Citrix NetScaler Call Home. Call Home is actually a feature that needs to be enabled on the Citrix NetScaler just as we are used from other Citrix NetScaler features.

>enable feature ch

It was already possible to upload the data into https://taas.citrix.com manually, so this is pretty much the next step for automating this process. https://taas.citrix.com is still in beta.

Call Home is basically setup as follows:

Call Home requires that your Citrix NetScaler MPX appliance (VPX is not yet supported for this feature) is registered with Citrix Tech Support. When the problem cannot be resolved using the old methods, you can decide to push “Call Home” which will then upload all the data for troubleshooting to Citrix Tech Support (https://taas.citrix.com) and optionally create a support case. Off course you must have an active Technical Support Contract to make use of this feature. Not having an active Technical Support will result in a registration failure.

Check the status of your Call Home registration by issuing the following command:

>show callhome

The status of registration will be stored in memory.

Important: Call Home is not yet supported on the VPX platform. Although it is giving you all the signs that it’s there and can be enabled, it will say “ERROR: Operation not permitted” and in the /var/log/callhomedebug.log you will find the following entries:

Apr 11 16:28:28 <local2.debug> ns callhomed[375]: Callhomed invoked
Apr 11 16:28:28 <local2.debug> ns callhomed[375]: Callhome feature is currently not supported on VPX. Callhomed exiting…

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